Revocation
The customer (end user) may exercise the right of withdrawal within 14 working days of receipt of the goods by written notice to be sent to our Customer Service Department by registered letter with acknowledgment of receipt. The communication can be sent, within the same period, by telegram, telex, electronic mail provided it is confirmed by registered letter with acknowledgment of receipt within 24-48 hours. Such notice shall contain the information necessary to identify the order, the will to forfit the purchase and the product or products for which it intends to exercise the right of withdrawal, attaching a copy of the tax document. In case of exercising the right of withdrawal, the customer agrees to the full repayment in undisturbed conditions and in the original packaging, the product received at the same address used for the registered letter.
The right of withdrawal does not apply to purchases concluded with parties other end consumers, or to companies or entrepreneurs who apply at the time of the issue of an invoice with VAT.
If the withdrawal is carried out according to the procedures and terms set out above, the amount already paid for the products is credited to the buyer by means of bank transfer to the account in his name, by sending a check made payable to the Customer or via Skrill refund if you have been chosen this method of payment.
The right of withdrawal does not apply:
a) sales concluded with collection and payment at the headquarters or warehouses of Mercator and Montana & Montana
b) the supply of goods or services whose price is dependent on fluctuations in the financial market that the seller is not able to control, which may occur during the withdrawal period;
c) the supply of goods made to specifications or clearly personalized;
d) the supply of goods which are liable to deteriorate or expire rapidly;
e) the supply of sealed goods which are not suitable to be returned for hygienic reasons or related to the protection of health and were unsealed after delivery;
f) the supply of goods, after delivery, according to their nature, inseparably mixed with other items;
g) the supply of alcoholic beverages, the price of which has been agreed upon conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which is dependent on fluctuations in the market which can not be controlled by the seller;
h) to companies and professionals with a VAT number.