We want you to be happy with your purchase. If you're not, just return the product to us or to one of our shops, following the instructions, and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy.

We can't offer refunds or exchanges, unless faulty or not as described, on the following items:

products which have been personalised for you, such as stationery or gifts made to order products such as furniture or made to measure items perishable goods such as flowers, food or real Christmas trees

computer software that has been opened, or computer software cards that have been redeemed

iTunes gift cards.

Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange. We're unable to accept cancellations for these orders, unless within 24 hours of the order being placed. We'll make this clear when you place your order with “confirming the order” when purchased and before payment being made.

This does not affect your statutory rights.

Buying made-to-order: we provide comprehensive guidelines on measuring up, so we do recommend you use these before committing to your order. Take a look at our made to order buying guides

Before you buy eg. furniture, large electrical appliances, fitness equipment and outdoor toys: please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners), as well as the proposed location, to confirm that the product is the right size for your needs, and so that we can deliver your order safely and successfully.

If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 90 days of purchase

If you return your item to one of our shops and you'd like a refund but don't have your receipt, order confirmation or delivery note, we'll give you a gift card to the value of the current selling price. Ordinarily if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase

It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused

We'll refund any delivery charges you've paid if you return an entire order (UK orders only) ...