Delivery 1
Mercator & Montana & Montana Delivery Service
Eligibility: The Mercator and Montana & Montana Delivery Service is available to all Mercator and Montana & Montana customers, including Business Account customers. To register, customers must provide identification in the form of a valid credit/debit card. Those customers wishing to use the fast-track facility (where available) may only register to do so if they are Mercator and Montana & Montana Account Card holders; or Business Account customers.
Booking a Delivery: Requests for delivery can be made via the following methods: Online (www.mercator.direct) or In branches
Shopping and Delivery: Shopping must be completed at least one hour before your selected delivery time. Please make the cashier aware that you are a Mercator and Montana & Montana Delivery Service customer before they process your shopping. When using the fast-track service your shopping will be charged to your registered card. Please note, we are unable to accept gift vouchers, incentives, money off coupons or my Mercator and Montana & Montana cards when using the fast-track service. Goods may be delivered either on the day of purchase (subject to the delivery period being available) or during an agreed delivery period the following day. Under no circumstances will goods be accepted for processing more than one day in advance of the agreed delivery time. Goods will always be delivered to the customer's registered delivery address unless, when booking, an alternative address, within the delivery area, is given. Customers who book a Mercator and Montana & Montana Delivery Service slot in advance and then fail to use this may have their Mercator4u Delivery Service account locked.
Charges: Each delivery of goods totalling £50 or more will be subject to a charge of £0.00 All deliveries of goods totaling less than £50 will be subject to a £8.00 delivery charge.
Specific exclusions: Hot food is excluded from the Mercator4u and from Mercator and Montana & Montana Delivery Service. Food that should be consumed on the day of purchase must be delivered on the same day. If a delivery is to be made on any other day the customer must take these items with them.
Mercator4u and Mercator and Montana & Montana Delivery Service guarantees and returns: Customers are covered by our quality guarantee on every product. Should the customer not be entirely satisfied, Mercator4u will refund and replace any item subject to due compliance by the customer with these Terms & Conditions. Please contact the Mercator4u Customer Service department with any queries. Nothing in these terms and conditions will reduce your statutory rights relating to faulty or miss-described goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau. Any refunds for unwanted substitutions or returned items will be made after the goods have been returned. Images are provided to help recognise the products. Due to packaging redesign and improvements these may not reflect exactly the pack you receive.
What Mercator4u and Montana & Montana does not guarantee and does not take any responsibilities for the possible losses?
Royal Mail Online Delivery Confirmation?
Delivery confirmation means that parcels sent using Royal Mail barcode labels will be scanned at the point of delivery. Senders will be able to confirm whether their parcel has been delivered online, using Track and Trace. What services are supported? You can trace via link on our web site or directly on the Royal Mail website. Be aware, the recipient will not be asked to sign, if the parcel fits the letterbox postman or courier will use letterbox, no signature required. For all other parcels, the postman or courier or the driver will leave the parcel outside of your main door or entry, or on most convenient place at your property. Similar as per letter there are no signatures required. Be aware, if the parcel is not with you, we do not take any responsibility for whatever the loss is. On your order is at the end the BARCODE which is scanned on our end in the warehouse or other collection point and the courier or driver scans the same code at delivery address. We can trace whether the courier or driver being at the address required what fulfil all seller standards and prevent potential fraud. For the letter, buyers can request the tracking number of Royal Mail. If you bought very expensive items, they will be posted by Royal Mail Special Delivery by 9.00am or 1.00pm.
BE AWARE:
a) We can trace progress over the RM web site. If not delivered eg. lost or misplaced we do not take any responsibility for the possible loss. Buyer will get standard insurance paid by Royal Mail directly and not by us. Such procedures take up to 6 months. Maximum insurance by Royal Mail Special Deliveries is of £500.00. In case if your item posted is of higher value, and gets lost or misplaced we are not accountable for the buyer’s losses. Example: Your purchase was £5,000.00, posted by Special Delivery, got lost/misplaced, action being taken in respect of insurance. RM got confirmation that the value of the SD was minimum or higher than the maximum insurance is, in which case RM will pay you £500.00 however £4,500.00 will not be refunded not by RM not by us. It is your choice and discretion.
b) If parcel(s) left at your property, is(are) lost or “disappears” goods will be replaced or order refunded if adequate insurance has been taken on first place. If your order is without insurance however the courier or driver delivers the goods to your doorsteps but not received by you, we are not responsible for your loss and we will not replace your order nor will we refund your order in part or in full.
The above issues does not apply for deliveries of eg. cars where every shipment is fully insured from our end and partially by buyer. If eg. car gone missing, or stolen, or damaged during the delivery by lorry buyer will get replacement – similar or better car or refund in full
ORGANIC and NON-ORGANIC SUPERMARKET & ON-LINE SHOP
